Return and Refund Policy

Reporting Order Issues

If there is an issue with your order, please contact Loud Leaf Distribution within two business days of receiving your shipment. We will review the issue and do our best to provide an appropriate resolution.

Returns

If a return is authorized, the customer must ship the product back to Loud Leaf Distribution within 30 days of the original shipment date.

To qualify for a return:

• The product must be unused and in the same condition in which it was received.

• The product must be returned in its original packaging.

• A receipt or other proof of purchase must be provided.

• The return must be approved by Loud Leaf Distribution before it is shipped.

Restocking fees may apply. Certain products may not be eligible for return due to health, safety, or hygiene considerations.

Refunds

Once your return has been received and inspected, we will email you to confirm its receipt and notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. The time required for the credit to appear will depend on your bank, credit card company, or payment provider.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by Loud Leaf Distribution or the product arrived defective or damaged.

Late or Missing Refunds

If you have not received an approved refund:

1. Check your bank or credit card account again.

2. Contact your credit card company or payment provider, as processing delays may occur.

3. Contact your bank to ask whether the refund is still being processed.

If you have completed these steps and still have not received your refund, please contact us at hello@loudleaf.ca.

Exchanges

We only replace products that arrive defective or damaged. To request an exchange for the same product, contact us at hello@loudleaf.ca within two business days of receiving your shipment.

Please include your order number, a description of the issue, and clear photographs of the damaged or defective product and its packaging.

Return Shipping

Before returning a product, email hello@loudleaf.ca to request return authorization and shipping instructions. Returns sent without prior authorization may not be accepted.

Unless the return is due to an error by Loud Leaf Distribution or the product arrived defective or damaged, customers are responsible for all return shipping costs.

If the value of your return is more than $75, we recommend using a trackable shipping service and purchasing shipping insurance. Loud Leaf Distribution cannot guarantee receipt of returned packages and is not responsible for returns lost or damaged in transit.

Delivery times for replacement products may vary depending on the customer’s location and product availability.